Refund Policy

1. The short version

EditsPack Signature is a digital download: a $10.00 USD one-time purchase of a .drfx file containing 1,000 hand-crafted DaVinci Resolve items. Once the file has been delivered and you have been able to download it, the sale is final and the purchase is non-refundable. There is no way for you to “return” a file, and we cannot verify or claw back a copy you already have.

We do honor a small set of clearly defined exceptions — duplicate charges, technical failures that prevent delivery, and mistaken double purchases — and we explain all of it on this page, up front, before you buy. This policy is part of our Terms of Service and is shown at checkout.

2. When a purchase becomes final

Your purchase becomes final when the product has been delivered — that is, when payment has been confirmed and the gated download has become available to your account. From that moment, you own a perpetual license under our End-User License Agreement and the sale is complete.

Download it promptly after purchase and keep the email from Payhip as your receipt. If anything goes wrong with the download in the first minutes (a corrupted file, a browser failure), contact tfiruvtr@gmail.com immediately — you can always re-download from your account, within the daily limit of 3 to 5 downloads per 24 hours.

3. All sales final after delivery (US and other countries)

For customers in the United States and all countries other than the EU/UK: because the product is digital content delivered instantly, all sales are final once the file has been delivered or downloaded. We do not offer refunds for change of mind, buyer’s remorse, “it wasn’t what I pictured”, unused purchases, or deletions of the file from your own machine.

This is the industry-standard position for digital goods, and it is what allows us to sell 1,000 hand-crafted items for ten dollars instead of tens of dollars. The clearly stated exceptions in section 5 are not affected by this.

4. EU and UK customers: your 14-day withdrawal right, explained plainly

If you are a consumer in the European Union or the United Kingdom, distance-selling law normally gives you 14 days to withdraw from an online purchase without giving a reason. For digital content delivered instantly, that right can be lost — lawfully and fairly — if you expressly consent to instant delivery and acknowledge that delivery ends the withdrawal right. That is exactly how we sell EditsPack Signature, and here is the whole mechanism in plain words:

1. 1.At checkout, before you pay, you are shown a clear notice that the product is digital content delivered immediately and that by buying it you expressly consent to immediate delivery and acknowledge that you thereby lose your 14-day statutory right of withdrawal.
2. 2.By ticking the required box and completing payment, you give that consent and acknowledgement. This is the consent-at-purchase mechanism recognized by EU/UK consumer law (Consumer Rights Directive 2011/83/EU, and the UK Consumer Contracts Regulations 2013).
3. 3.Delivery then happens instantly: the file is available from your account as soon as payment is confirmed. You receive what you paid for immediately — the trade-off for that speed is that the purchase is final, exactly as you agreed at the moment of purchase.
4. 4.The waiver applies only to the change-of-mind withdrawal right. It does not waive any other statutory right: if the product is faulty or not as described, your remedies under EU/UK consumer law are fully preserved, and our exceptions in section 5 apply on top.

If you never gained access to the file — for example because delivery failed — then consent to instant delivery was never actually fulfilled, and the normal withdrawal logic works in your favor: contact us and we will make it right (see section 5).

5. Exceptions we DO honor (case-by-case)

Even though sales are final after delivery, we will consider a full or partial refund in the following situations, judged honestly and case-by-case:

• Duplicate charge — you were charged twice for one purchase by a payment glitch. Show us both transaction IDs and the extra charge is refunded.
• Mistaken double purchase — you accidentally bought EditsPack Signature twice (same email address, same product), for example by re-submitting checkout. The second purchase is refunded.
• Technical impossibility — the file cannot be downloaded or installed because of a failure on our side: delivery that never happens, a download that stays broken for more than 72 hours despite your contacting support, or a corrupted file we cannot replace. If we cannot deliver what you paid for, you should not pay for it.
• Charge made before delivery was possible — a payment was captured but the product was never released to your account and cannot be released; this is treated as a non-delivery and refunded.

These exceptions require that the request is genuine and timely, and that you have contacted us rather than your bank first (see section 9). We may ask for reasonable evidence, such as the transaction ID and a screenshot of any error message.

6. What we do NOT refund

To be completely transparent, the following are not eligible for a refund:

• Change of mind after downloading the file, for any reason.
• “It doesn’t fit my project” — creative fit is a matter of taste; the store page and previews describe exactly what is included.
• Requirements you did not check: you need DaVinci Resolve (free or Studio) and the ability to install .drfx packs; Resolve itself is not included and is not refundable through us.
• Skill or workflow issues: the pack does not come with editing lessons; if the items work as shown but your project does not, that is not a product defect.
• Hardware or system problems on your side that prevent Resolve from running.
• Accounts terminated for violating the Terms of Service or EULA — piracy, redistribution, scraping, account sharing or chargeback fraud forfeit the license fee entirely.
• Requests made after the 14-day window described in section 7, or requests that skip support and go straight to the bank (section 9).

7. How to request a refund

If your situation matches an exception in section 5, email tfiruvtr@gmail.com with the subject “Refund request” and include:

1. 1.The email address of your EditsPack account or the email you used at checkout.
2. 2.The Payhip transaction ID (it is on your receipt; if you have two transactions, include both).
3. 3.A short description of what went wrong — and, for technical issues, a screenshot of any error message.

Requests must reach us within 14 days of the charge. We review every request and reply — typically within a few days — with either an approval or a clear, honest explanation if the request falls outside this policy. We are fair: legitimate problems get fixed or refunded.

8. How refunds are paid

Approved refunds are issued through Payhip, our payment provider, back to the original payment method you used at checkout (the same card or wallet). We cannot refund to a different card, in cash, or in crypto. Depending on your bank or card issuer, the money normally reappears within 5 to 10 business days after Payhip issues the refund; some banks take longer, and that delay is on the bank, not on us.

When a refund is approved for a non-delivery or technical failure, your license to the Pack ends unless the problem is resolved and you choose to keep using the product. Refunds of duplicate charges or double purchases do not affect your license to the copy you legitimately keep.

9. Chargebacks: talk to us first

Please do not file a chargeback with your bank or card issuer without emailing us first. A chargeback on a product that was delivered is treated as a false statement of “product not received” — which, for an audited, logged digital delivery, is demonstrable fraud.

Consequences of an unjustified chargeback: the account used for the purchase (and the associated email address) is terminated and permanently banned; access to the Pack, to downloads and to any updates is revoked; the transaction is disputed with Payhip using our download audit records (account, file name, bytes, IP, user-agent and timestamp); and the banned identity may be blocked from future purchases. If you have a genuine problem, a two-line email to tfiruvtr@gmail.com gets you a human answer — a chargeback gets you banned. Contact us first, always.

10. Your statutory rights are not affected

Nothing in this policy limits rights you have under mandatory consumer-protection law that cannot be waived — wherever you live. If the product is faulty, not as described, or was never delivered, you keep your statutory remedies in full, and this policy’s exceptions sit on top of them, not instead of them. This policy applies to the extent it is permitted by the law of your country of residence; any provision that conflicts with non-waivable consumer rights in your jurisdiction does not apply to you.

11. Abuse of this policy

Refund systems get abused, and honesty from customers is what keeps the price at $10.00. We log gated downloads (as described in our Privacy Policy) specifically so that delivery claims can be verified. Filing repeated or coordinated refund requests, buying and refunding in rotation, or claiming non-delivery of a logged download are treated as fraud, result in account termination and bans, and — where appropriate — are reported to the payment provider.

12. Questions before you buy

The best refund is the purchase you were sure about. Read the product page, watch the previews, check the FAQ, and if anything at all is unclear — compatibility, contents, license terms — email tfiruvtr@gmail.com before paying. We answer pre-purchase questions, and it costs nothing. EditsPack is operated from Tbilisi, Georgia; checkout runs on payhip.com and the file is delivered from https://editspack.onrender.com.